When property managers hire security guard companies these people have a picture in mind of the things their contract security force will look like, but too often the things they get will not be whatever they pictured. What we have found is that most security officer companies are designed for providing the service that property managers want, but too frequently do not because of lack of ongoing quality control procedures.
Security guard companies are unlike any vendor which a property manager usually hires. In the event you work with a painter, you will see whether they are performing their jobs by looking at the walls. But when you employ a security guard company, how many times could you see whether the guard company is doing their job which include running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. Most of the time they probably are, but it is important to implement a method of verification and quality control to ensure that problems related to the lack of performing these jobs usually do not commence to occur.
In the following paragraphs we will discuss five (5) easy steps to enhancing your security guard service and achieving everything you picture as the ideal security officer force.
Screen Your Guards Qualifications
In many states, guards are mandated to possess a specified quantity of training before they can begin working as guards. Should your state is just one of these states, ensure that your security guard company is compliant.
In case you are in a state where there are no state requirements for guard certification, then investigate the sort of training which is being offered by your security company and inquire yourself can it seem adequate.
Additionally, can be your security officer company performing background and drug screenings on all your guards BEFORE they send these to your property? When they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a good fit for the property is always to conduct a brief “interview” to obtain a feel for the guard and to explain your expectations. This initial conversation can tell you a great deal about what to expect from that guard plus it gives you an opportunity to request an alternative guard if you find that it is necessary.
Assess Guard Training
Although Security Guard Services Seattle Wa possess a thorough orientation that introduces each guard for the company itself, in many cases the guard’s orientation to his assigned property will not be as complete. We call the orientation for your assigned property “Site Specific Training”. Discover what your web site specific training looks like:
• Will it occur at your property?
• That does the training?
• Just how long is each new officer trained?
• How long does the security company double bank? (Double banking is the method of obtaining a veteran guard working concurrently as the new guard.)
• How thoroughly are your post orders explained?
Determine the answer to each of these questions and ensure which they fit with what you feel is adequate. You ought to even consider being placed in on the security officer company’s orientation and your site specific training to obtain an awareness of the items is put into preparing a guard to function in your property.
Take A Look At Guard’s Supervision
Guard supervision is one of the more important factors of great security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Insufficient supervision also removes an opportunity for that guard to learn and understand their duties. If the guards usually are not being supervised, they start to think that their work is not important and they also commence to see themselves as less of an element of the security team. When guards tend not to think that part of your team it typically results in unacceptable practices such as unprofessional behavior, tardiness, as well as theft.
Depending on the structure of the contract, on-site supervisors will not be included. In case your contract does not require on-site supervision, so how exactly does your security officer company remotely supervise its guards? Away from the normal security company field supervisor spot checks, both strategies for remote supervision that prove best are:
1.Officer Tour Tracking Systems
If your guards are required to make rounds of your residence, then a system for tracking them during duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards whilst they are saved to your home. These tracking systems permit the security officer company to observe time and log the action of the guards while they are making rounds to various areas on your own property. Most Officer Tour Tracking Systems can generate reports which allow the security guard company to quickly get an comprehension of whether the guard is making rounds. The house manager also need to be provided with an abridged version of such reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc.
In addition to Officer Tour Tracking systems, we have now found that having a system for guards to check on in regularly using the security officer company supplies a method of ensuring that each guard is safe and alert. With guards check-in regularly using the security officer company, at least every 30 minutes, guards think that their safety is important which being awake and alert is an important part with their job.
Inspect Your Guards
After hours inspections of your guards will always be great means of finding out what is happening together with your security when you are not there. Through these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they understand their jobs. Actually, we recommend owning your security officers aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by way of a licensed security consultant in your ongoing security program.
Firms like Asymmetric Strategies provide a free service targeted at doing just that. Remember, when selecting a security alarm consultant make sure that the consultant is not really actually a security guard company. In that case, your audit is sure to show up difficulties with your current security officer company.
Talk with your Security Officer Company Regularly
The fifth and easiest step is always to regularly meet with your security company. Without providing regular feedback for your security officer company, property managers are missing out on possibilities to achieve incremental increases in efficiency. Topics including tenant feedback, guard attrition, feedback from any remote supervisory systems, and any security audits should be discussed through these meetings.
For property managers, getting the security which they want may also be only a matter of putting the right processes in place to make certain that all parties know what is expected. The five simple steps that we outline read about a couple of so that you can consider. For further ideas or suggestions, please go ahead and call us by email or speak to a licensed security consultant in your town.